Frequently Asked Questions

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general - FAQs

What services does ACR provide?
ACR-Online Accounting Services Ltd provides accounting and bookkeeping, tax preparation and planning, outsourced accounting, business consulting and advisory, professional training, and accounting software solutions including QuickBooks, Zoho Finance and Microsoft 365.
How can I contact ACR for support or inquiries?
You can reach us via our website contact form, email at info@accountants.co.rw, or call our support team at +250787028385.
Where is ACR based, and which areas do you serve?
Our office is in Kimironko, Gasabo, Kigali, at 2 KG 167 St near Simba Supermarket. We serve clients across Rwanda and in the wider East African Community.
Can you take over the books of a business that is already running?
Yes. We review your existing records, agree an opening position with you, and take the bookkeeping forward from there. Where records are incomplete we can reconstruct them before moving you onto a regular monthly cycle.
Do you work with small businesses, or only large companies?
We work with businesses of all sizes, and a large part of our work is with small and medium enterprises. Our service packages are designed so you only pay for the level of support your business actually needs.
Can ACR handle our filings with the Rwanda Revenue Authority?
Yes. We prepare and file your declarations, keep you on top of filing deadlines, and advise on how to stay compliant while managing your tax position properly.
Is our financial information kept confidential?
Yes. Client information is treated as strictly confidential and handled only by the staff assigned to your engagement. We also hire locally in Rwanda, so your financial data stays in the country.
Do you offer training as well as services?
Yes. Through ACR-Accounting Academy we run individual and group training in practical business accounting, taxation and accounting software. See our training page for details.

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